Customer Service Team Member - TAFE Students Preferred null

Summary

Activate by Hardrock is an Indoor climbing and activity center located in Heatherton. Their activities include a selection of over 30 fun and engaging climbs, the Leap of Faith and Vertical Drop Slide, and 85+ meters of ultra-realistic caving tunnels.

Activate offers a fun and supportive environment for people of all ages and abilities to challenge themselves and enjoy climbing. They are dedicated to developing a strong team culture and a supportive work environment.

Position Description

• As a Customer Service Team Member, your responsibilities will include greeting new customers, facilitating safety instructions, supervising patrons, and coordinating center operations within your rostered area.
• They are seeking new Customer Service Team Members/Climbing Instructors who are experts in keeping their venue atmosphere fun, family-friendly, safe, and a positive customer experience at all times.

As a Customer Service Team Member, you will be required to:

• Provide exceptional customer service.
• Deliver safety instructions (including 1:1, small and large group facilitation).
• Provide safety supervision and respond to emergencies whilst working in the acting arena.
• Ensure adherence to safety procedures, techniques, and Centre Rules.
• Coordinate day-to-day operations.
• Perform administration duties including taking/confirming bookings, customer registration, point of sale, and stock control.
• General housekeeping and cleaning.

If working in the Cafe/Kitchen, you will also be required to:

• Demonstrate excellent food safety standards at all times.
• Take and prepare customer food and drink orders.

If working at the Reception Desk, you will be also required to:

• Demonstrate an in-depth understanding of their services and booking systems.
• Take payments for bookings and venue services.
• Create and modify customer bookings as required.
• Deal with and/or escalate customer service queries and complaints.

About You:

• They are looking for enthusiastic, motivated, and mature-minded people, who have a passion for working with both children and adults.
• In addition, they are seeking candidates with the ability to engage with a range of customers, maintain patience and provide support and encouragement as required.
• To apply you must be organized, reliable, work well under pressure, and be extremely customer focussed.
• You are also friendly, have outstanding communication skills, and enjoy working in a small team environment.
• As a key member of their team, you will display a high degree of initiative, attention to detail, and ability to problem solve and work autonomously; ensuring all tasks are completed to a high standard.
• It is also vital that all team members have a safety-first mindset with a sound awareness of safety standards.

Candidates must:

• Be aged 18 years+ and available for an immediate start.
• Be available to work a variety of shifts including weekdays, weekends, daytime, evenings, school holidays, and peak periods.
• Have the right to work in Australia.
• Hold or be prepared to obtain and maintain a Working with Children Check (WWCC) and Level 2 First Aid including annual CPR refreshers.

What you will get:

Successful candidates will be joining an energetic and motivated team; where they will be provided with ongoing training opportunities and flexible working hours. The right candidates will have the ability to grow and develop within their organization. These casual positions will be located at their Heatherton Centre. Casual award rates apply, as per the Fitness Industry Award.