Home Care Worker - TAFE Students Preferred null

At Uniting Age Well, our focus is on supporting older people to experience a sense of well-being, choice and independence in their lives, to feel valued members of their community, and to have easy access to the services they need to live the life they want.

As an employee of Uniting Age Well, you'll enjoy working for a values-based organisation with a workplace culture underpinned by the BEST (BELIEVE, EXCEL, SUPPORT and TRUST) way of life.

Client Care

• To assist clients to maintain and promote their independence wherever possible and provide daily care in accordance with clients’ individual service plans and policies and procedures.
• Assist clients with activities to maintain a clean, tidy and safe physical environment.
• To provide social support and transport services, where required
• To ensure that the clients clothing and other personal items are maintained safely and in good order.

• Person Centred care

• Working collaboratively within a multi-disciplinary team and with our staff and customers to provide an environment that supports peoples’ physical, emotional, social and psychological needs.
• Engage in communication with customers and their families to understand and evaluate the customer experience at UA.
• Promote person centred and client directed care.
• Escalate any observations or concerns regarding the clients health, safety and well-being appropriately and in a timely manner.

Health and Safety

• Participate actively and positively in the area of health and safety to reduce all hazards and incidents in clients homes.
• Present at work fit for the physical and mental demands of your role.
• Take reasonable care for your own safety and the safety of clients.

Customer Experience

• At Uniting Age Well, the quality of life and experience of our customers is at the heart of everything we do. We are committed to the provision of excellent customer service to all of our people, clients and stakeholders and external suppliers, this is outlined in our Customer Promise, Customer Charter, the UA values and BEST philosophy.

Quality, Compliance and Risk Management

• Uniting Age Well strives to provide the highest quality care for each and every customer. For the purpose of UA’s framework, high-quality care is defined as care that is ‘Responsive, Integrated, Safe and Effective’ (RISE)
• To maintain an understanding of the Aged Care Quality Standards; to seek opportunities for continuous improvement; and to participate in internal audits, customer satisfaction surveys and other quality improvement activities
• To identify and report high impact- high prevalence clinical risks, ensuring that customer choice is considered and they are informed and supported in choice and decisions
• To work within the Clinical Governance Framework, as applicable

Benefits

• salary packaging,
• leave entitlements,
• uniform to get you started,
• smartphone + data to manage rosters and phone calls with the office,
• free and confidential counselling services (via EAP)