Key duties & responsibilities
- Reception duties (Majority of calls received are related to this position)
- Creation of participant service agreements and service cost estimates.
- Monitoring services delivered against invoiced services and agreed terms and performing follow-up, as required
- Accounts payable and receivable
- Debtors follow up
- Maintaining accurate Rostering and billing information
- Assisting with End of Month process
- File and records administration
- Providing high-level customer service, both internally and externally
- Maintaining accurate records in internal and external data systems
- Provide administrative support to the senior management team
Our ideal candidate should
- Have attention to detail and a high degree of accuracy
- Have a passion for customer service in a polite and courteous manner
- Have a can-do and flexible attitude
- Ability to prioritise several competing priorities
- Be an effective communicator with well-developed interpersonal skills
- Have strong written and verbal communication skills
- Knowledge about the NDIS would be an advantage
Would be an Advantage
- Minimum Certificate III in Business Administration, Finance or equivalent
- Experience with an accounting package like MYOB, Xero etc
- Exposure to a client management package like Supportability would be an advantage
You will need the following
- Medicare issued Covid-19 Vaccination certificates including booster
- Full Victorian Drivers Licence
- An NDIS Worker Screening Check or willingness to obtain
- Rights to work in Australia
Benefits of joining the team
- A supportive work-culture
- On-the-job coaching and training
- EAP
- Salary packaging up to $15,900 per annum each FBT year plus further meals and entertainment benefits
- Salary and employment conditions are in accordance with the Social, Community, Home Care and Disability Services Industry Award 2010
To apply
As applications are received, suitable applicants will be shortlisted and contacted for an interview. WATCH Disability Services Inc reserves the right to close this advertisement to new applications if suitable candidates are identified.
If you have a passion for customer service, an eye for detail and a love for numbers, then this is the role for you!